At 1wim, we believe that gaming should always be fun — never a source of stress, financial strain, or harm. We are committed to giving every Filipino player the tools, information, and support they need to stay in control and play responsibly.
1wim gives every registered player direct access to a full suite of responsible gaming controls — available anytime from your account dashboard. These tools are free, easy to use, and take effect immediately.
Set a maximum amount you can deposit into your 1wim account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing within a set time period. When your net losses reach the limit you have chosen, 1wim will automatically prevent further wagering until the period ends. This tool helps you stay within your personal budget at all times.
Set a maximum duration for each gaming session. When your session time is up, 1wim will display a reminder and give you the option to continue or log out. You can also set a mandatory break period between sessions to help maintain a healthy balance between gaming and daily life.
Enable periodic on-screen pop-ups that show you how long you have been playing and how much you have wagered or won during the current session. Reality checks are a gentle but effective reminder to pause, reflect, and decide whether to continue playing or take a break.
Take a short break from 1wim without permanently closing your account. You can set a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any wagers. This is ideal if you feel you need a temporary pause to reassess your gaming habits.
If you feel that gaming is becoming a problem, you can request a full self-exclusion from 1wim. This permanently blocks access to your account for a minimum period of six months, up to five years or indefinitely. During self-exclusion, your account cannot be reopened under any circumstances until the period expires.
Requesting self-exclusion is straightforward and takes effect within minutes of your request being confirmed. Here is how to do it:
1wim operates in alignment with the responsible gaming framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR provides a national responsible gaming program designed to protect Filipino players and their families from the harms of problem gambling.
If you or someone you know is struggling with gambling-related issues, we strongly encourage reaching out to PAGCOR's responsible gaming resources. The PAGCOR responsible gaming hotline provides free, confidential support to players across the Philippines — from Manila and Cebu to Davao, Quezon City, Makati, and beyond.
1wim also cooperates fully with PAGCOR's national self-exclusion registry. If you have registered with PAGCOR's exclusion program, please notify us at [email protected] so we can ensure your 1wim account is also excluded in compliance with regulatory requirements.
Problem gambling can affect anyone, regardless of age, income, or background. Knowing the warning signs early is the first step toward getting help. If you recognize any of these signs in yourself or someone close to you, please reach out.
Continuing to gamble in an attempt to win back money that has already been lost, often leading to larger and larger bets and deeper financial losses.
Spending money on gambling that was intended for essential expenses such as rent, food, utilities, or school fees for your family.
Withdrawing from family, friends, or work responsibilities because of time or money spent on gambling. Feeling irritable or restless when not gambling.
Lying to family members or loved ones about how much time or money is being spent on gambling, or feeling the need to keep gambling a secret.
Gradually increasing the size of bets to achieve the same level of excitement — a sign that tolerance is building, similar to substance dependency.
Using gambling as a way to cope with stress, anxiety, depression, or personal problems rather than as a form of entertainment and leisure.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be worth speaking to someone about your gaming habits. Remember — there is no shame in asking for help, and 1wim's support team is always here for you.
At 1wim, responsible gaming is not just a regulatory checkbox — it is a genuine commitment that shapes how we design our platform, train our support team, and interact with every Filipino player who chooses to play with us. We understand that for the vast majority of players, gaming on 1wim is a fun and entertaining pastime. But we also know that for a small number of people, gambling can become a problem, and we take that seriously.
Our responsible gaming program is built around three core principles: prevention, early intervention, and support. We work to prevent problem gambling by enforcing strict age verification (21+ only, in line with Philippine law), providing clear information about the risks of gambling, and making our player protection tools easy to find and use. We intervene early by monitoring for signs of at-risk behavior and proactively reaching out to players who may need support. And we provide ongoing support through our 24/7 Filipino-speaking customer service team and our partnerships with PAGCOR and other responsible gaming organizations.
Under Philippine law and PAGCOR regulations, online gambling is strictly restricted to individuals who are 21 years of age or older. 1wim enforces this requirement rigorously. Every new player must complete a full identity verification process before they can make a deposit or place a wager on the platform.
Our KYC (Know Your Customer) process requires players to submit a valid government-issued ID — such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys national ID — along with a selfie for biometric verification. Accounts that cannot be verified as belonging to a person aged 21 or older will be suspended immediately, and any funds held in the account will be returned to the verified payment source.
We also encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gambling platforms. If you suspect that a minor has accessed 1wim, please contact us immediately at [email protected].
Whether you are a new player or a long-time member of the 1wim community, these practical tips can help you keep your gaming experience positive and under control:
If you are concerned about your own gambling habits or those of someone close to you, please do not hesitate to reach out. 1wim's support team is available 24 hours a day, 7 days a week, and can assist you in activating any of our responsible gaming tools, initiating a self-exclusion, or simply having a confidential conversation about your concerns.
You can contact us at any time at [email protected]. All responsible gaming inquiries are handled with complete confidentiality and without judgment. We are here to help — because at 1wim, your wellbeing always comes first.
Gaming is at its best when it is fun, controlled, and within your means. Join the 1wim community and enjoy a platform that genuinely cares about your wellbeing. Must be 21 years or older to register.